Damages caused by improper use and maintenance Ģ. Situations listed below are not included in our Returned and Exchange Policy:ġ. The funds might be returned in 7-10 working days after you receive the confirmation email. We will email you for confirmation when your return is processed. Once the product is returned to our warehouse, it may take up to 72 hours for processing. We will check it and see if we could offer a full/partial refund or an exchange. If you receive a wrong or defective product, please submit a support ticket and provide pictures that clearly show the problem. If your package has been shipped out, you may need to contact the courier yourself. We will see if it is possible to change it for you. If you need to change your shipping address after ordering, please email us with your order number, the address that you use when you order, and the new address that you want to use now. The shipping fees depend on your destination country, and customs fees might be charged in some countries.Ī) Shipping to APO/FPO addresses or college dorms is not available.ī) Shipping to Alaska, Hawaii, or Puerto Rico might be delayed than normal.Ĭ)Ğxpedited shipping to P.O. (The shipping might be delayed for 3-5 days given unavoidable situations like extreme weather, pandemic, etc.) Standard shipping to EU/AU/NZ: 8-12 days. Standard shipping to the United States/Canada: 3-7 days After the package is shipped out, you will receive a notification email with a tracking number. The production starts after we receive your order and confirm your order details. If the package is damaged or lost, we will send a new package without extra fees. Standard shipping to the United States/Other countries and regions: $21 If the package is shipped out, we cannot change it anymore. If you want to change your destination country after ordering, please email us ASAP to see if it’s possible. Accordingly, please understand that the shipping fees will go up slightly. Subjective factors such as personal preference, taste, uncertain character, etc.Ĭustomers are allowed to request an exchange or return in around 14 days after the product is received.Kindly reminder: The global logistics costs have been on the rise given the current pandemic. Kindly reminder: The global logistics costs have been on the rise given the current pandemic.
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